📦 Shipping & Delivery Timelines
Once your order has been carefully crafted and shipped, the estimated delivery timelines are as follows:
Domestic Shipping (India): Delivery within 3 to 5 business days post-dispatch.
International Shipping: Delivery within 7 to 14 business days post-dispatch (subject to local customs processing times).
As soon as your package is dispatched, you will receive a confirmation email containing your tracking link.
🌐 International Customs, Duties & Taxes
International customers are solely responsible for any customs duties, import taxes, or local clearance fees levied by their destination country.
We cannot predict or control these charges, and they are not included in your checkout total.
Under our strict policy guidelines, international shipments that are refused or abandoned due to unpaid customs fees are completely non-refundable.
📦 Shipping Damage Exception Policy
We pack every package securely, but if your items arrive broken or damaged due to rough handling during shipping, we will resend the damaged items under the following strict conditions:
Mandatory Unboxing Video Requirement
To claim a replacement for items damaged during shipping, you must provide a continuous, unedited unboxing video.
Zero Edits allowed: The video must show the package from the very beginning clearly displaying the unopened shipping label and must continue uninterrupted until the item is fully unpacked and inspected.
No Cuts or Pauses: Any video containing cuts, pauses, fast-forwards, or frame transitions will be immediately rejected.
No AI Modifications: If we detect any digital edits, software stitching, or AI enhancements, the video integrity is void.
The Penalty: If the video is found to be edited, altered, or manipulated in any way, no new items will be sent, and your claim will be permanently closed.
How to Submit a Claim
If your item is genuinely damaged and you have your unedited video ready:
Email us at hello@kagyadesigns.com within 24 hours of your package delivery timestamp.
Attach the continuous, unedited unboxing video file along with your order number.
International Orders
Under no circumstances do we offer cancellations, refunds, or returns on international shipments. This includes cases where a customer refuses to pay local customs fees or if the package is abandoned at the border.
Returns & Refunds Policy
All Sales Are Final
Thank you for supporting our independent brand! Because our items are handcrafted and custom 3D-printed, we enforce a strict all-sales-final policy.
No Returns: We do not accept returns on any items.
No Exchanges: We do not offer exchanges for different sizes, styles, or tools.
No Refunds: Once an order is successfully placed, it cannot be refunded.
No Refunds: Once an order is successfully placed, it cannot be refunded.