At Kagya Designs (“we,” “our,” or “us”), accessible from hello@kagyadesigns.com, protecting the privacy of our website visitors and customers is one of our main priorities. This Privacy Policy document outlines the types of personal data we collect, how we use it, and the security measures we take when you visit or purchase from our website.
Information We Collect
We collect personal information that you voluntarily provide to us when registering an account, placing an order, or communicating with us.
Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.
Order & Transaction Data: Details about the specific polymer clay jewelry, 3D-printed tools, organizers, or stands you purchase from us, including cart history.
Technical & Analytics Data: IP addresses, browser types, device information, and time stamps automatically logged via our hosting provider, Hostinger.
Communications Data: Any details or order numbers you provide when reaching out via our contact form or directly to hello@kagyadesigns.com.
How We Use Your Information
We process your personal information based on legitimate business interests and to fulfill contractual obligations with you. Specifically, we use your data to:
Fulfill and Manage Orders: Process your purchases, arrange shipping, handle international clearance steps, and send order updates.
Customer Support: Respond to your inquiries sent to hello@kagyadesigns.com.
Website Optimization: Analyze site usage to ensure our WordPress and WooCommerce platform remains fast, functional, and user-friendly.
Marketing & Retargeting: Optimize ad delivery to serve relevant product recommendations on social media.
Sharing Your Data with Third-Party Providers
We do not sell or lease your personal data. We pass information only to essential third-party service providers required to run our e-commerce store:
E-Commerce Platform: WooCommerce and WordPress process your checkout interactions and shop accounts.
Hosting Services: Hostinger securely holds our website database and logs technical traffic data.
Payment Processors: Transaction details are passed securely through encrypted third-party payment gateways (such as Stripe or PayPal). We do not store or see your raw credit card numbers.
Shipping Couriers: Your name, address, and telephone number are shared with logistics partners to ensure delivery.
Cookies, Web Beacons, and Tracking Pixels
Our website utilizes standard cookies to save your cart items as you browse and to keep you logged into your customer profile.We use tracking scripts, including the Meta/Instagram Pixel, to track website visitor behavior. This statistical data allows us to evaluate advertising performance and deliver relevant product promotions on third-party apps. You can choose to disable cookies through your personal browser settings, though doing so may cause certain WooCommerce checkout elements to stop functioning properly.
International Data Transfers & Customs Clearances
Because we ship globally, your information will cross international boundaries. By making a purchase, you acknowledge that your data will be processed to manage customs documentation. As detailed in our policies, international buyers are entirely responsible for local duties, and data must be passed to customs agencies for cross-border transit.
Data Retention and Final Sales Ledger
We retain your Identity, Transaction, and Contact Data for as long as necessary to fulfill the purposes for which it was collected. Because we enforce a strict no cancellations, no returns, and no refunds policy, order records and transaction receipts are securely archived permanently to satisfy legal tax reporting, accounting, and business audit requirements.
Security of Your Data
We implement commercial-grade encryption and secure socket layers (SSL) to safe-keep your data. While we work diligently to secure our WordPress database, no electronic transmission over the internet can be guaranteed 100% secure.
Your Data Protection Rights
Depending on your legal jurisdiction, you may have rights regarding your personal data, including:
The right to view what information we hold about you.
The right to request corrections to inaccurate personal details.
The right to object to or opt-out of marketing tracking.
To exercise any of these rights, please email our data privacy lead directly at hello@kagyadesigns.com.